Question 1

Can I cancel my order?

Accepted Answer

Yes, as long as your order has not entered the shipping process. Please contact us via this chat or our contact form.

Question 2

Does it contain nicotine?

Accepted Answer

No - and no tar is produced either.

All SnowPlus products are nicotine-free, tar-free flavor vapes. They are recreational products for adults, not medical devices intended to help quit or reduce smoking.

We do not sell to anyone under 20.

Question 3

Can anyone make a purchase?

Accepted Answer

This store is for customers aged 20 and over only. We do not market or sell to anyone under 20.

Question 4

What payment methods are available?

Accepted Answer

Credit card, carrier billing, PayPay, Rakuten Pay, Alipay, WeChat Pay and atone post-payment.

The options available to you are shown at checkout.

Question 5

Will it always last the stated number of puffs?

Accepted Answer

The stated figures are test values measured under fixed conditions. Actual results vary with how deeply and how long you inhale, so please treat them as a guide. Deep, long puffs reduce the total; short puffs extend it.

Question 6

How long does delivery take?

Accepted Answer

We ship from our Tokyo warehouse within 2-4 business days after payment is confirmed. A tracking number is emailed once your order ships.

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