• Does it contain nicotine?

  No - and no tar is produced either. All SnowPlus products are nicotine-free, tar-free flavor vapes. They are recreational products for adults, not medical devices intended to help quit or reduce smoking. We do not sell to anyone under 20.Few readers

• Will it always last the stated number of puffs?

  The stated figures are test values measured under fixed conditions. Actual results vary with how deeply and how long you inhale, so please treat them as a guide. Deep, long puffs reduce the total; short puffs extend it.Few readers

• Does it need charging?

  DASH is a disposable type that needs no charging. Swift and Hammer are rechargeable via USB Type-C. Note that a charging cable is not included - please use any standard USB Type-C cable. The light stays on while charging.Few readers

• What if liquid leaks or comes out when I inhale?

  Due to how vape devices are built, leaks cannot be completely prevented. They are more likely with temperature or pressure changes (e.g. inside a hot car or on a plane) or when the mouthpiece is kept facing down or upside down for a long time. Do not keep the mouthpiece upside down for long periods Do not leave the device in hot places A slight seep can simply be wiped off. If liquid gets into your mouth: the ingredients are food grade, and the bitterness comes from propylene glycol and fFew readers

• No vapor? What to check first

  Please check the following in order. Remove the caps: take off the translucent mouthpiece cap and the plug (sticker) at the bottom. Most "no vapor" cases right after unboxing are caused by this. Charge the device: the light stays on while charging (DASH needs no charging). Just inhale: there is no button. The device activates automatically when you draw, and the light comes on while you inhale. For Swift / Hammer: remove the cartridge, check the contacts and reattach it. A poor cFew readers

• The liquid has turned white / crystallized

  In cold environments the liquid can crystallize and look white. This does not affect quality. Leave the device at room temperature or warm it gently in your hand and it will return to normal. If it does not, please contact us.Few readers

• Can it replace cigarettes?

  Our products are not intended to help you quit or reduce smoking, and we make no such claims. Please enjoy them simply as a recreational product for adults aged 20 and over.Few readers

• Can I refill the liquid or replace the coil?

  No. Our devices use replaceable cartridges, so there is no liquid refilling or coil replacement (DASH is a fully disposable type). To change flavors or when a cartridge runs out, simply swap in a new cartridge.Few readers